Last Updated: August 17, 2026

We want you to love your LankaSeyla purchase. If something isn't right, please contact us and we'll do our best to help.

1. Return Window

You may request a return or exchange within 7 days of the date your order was delivered.

Requests received after the 7-day return period may not be eligible for a return or exchange.

2. Return Eligibility

To be eligible for a return or exchange, an item must be:

- Unworn

- Unwashed

- Undamaged

- In its original condition

- Returned with original tags and packaging, where applicable

- Free from perfume, deodorant, makeup, stains, odors, or other marks

For hygiene reasons, we cannot accept returns of items that have been worn or otherwise show signs of use.

3. Handcrafted, One-of-a-Kind, Made-to-Order, and Custom Items

Handcrafted batik pieces and other one-of-a-kind items may have natural variations resulting from their handmade nature.

Unless otherwise stated on the product page, handcrafted, one-of-a-kind, made-to-order, and custom items are final sale and cannot be returned or exchanged.

Any product subject to this restriction will be identified on its product page.

4. Defective or Incorrect Items

If we send you the wrong item or your item arrives defective, please contact us as soon as possible.

If the return is due to an error on our part, we will cover the applicable return shipping cost.

5. Size or Other Customer-Requested Returns

For returns or exchanges that are not the result of an error on our part, including sizing-related returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

6. How to Request a Return or Exchange

To request a return or exchange, contact us within 7 days of delivery.

Please provide:

- Your order number

- Your name

- The item you wish to return or exchange

- The reason for the request

- Photos, where relevant

You can contact us by WhatsApp:

+1 234 359 9194

or email:

[email protected]

We will review your request and provide return instructions if the item qualifies.

7. Return Shipping

If the return is caused by our error, such as receiving an incorrect or defective item, we will cover the applicable return shipping cost.

For other approved returns and exchanges, including size-related returns, the customer is responsible for return shipping costs.

8. Refunds

Once we receive your returned item, we will inspect it.

If the return is approved, the refund will be issued to the original payment method within 5–10 business days.

Your bank or card issuer may require additional time before the refund appears on your statement.

9. Exchanges

The fastest way to obtain a different size, color, or product is generally to return the original item for an approved refund and place a new order for the desired item.

10. Contact Us

LankaConnect
DBA: LankaSeyla

Business Address:

943 Penny Ln
Aurora, Ohio 44202
United States

Phone / WhatsApp: +1 234 359 9194

Email: [email protected]

LankaSeyla is a brand of LankaConnect.